Introduction
Our cancellation policy ensures a fair process for both parties.
1. Cancellation Requests
Users can cancel bookings through their dashboard or by contacting support.
2. Cancellation Fees
- For bookings made today and scheduled for the same day, cancellations made at least 5 hours before the trip will not incur any fees.
- Same-day bookings canceled less than 5 hours before the trip will incur a 25% cancellation fee.
- For other bookings, no fees will apply if cancellations are made within 24 hours of booking. However, cancellations made after 24 hours of booking will incur a service fee.
3. Late Cancellations and No-Shows
Note: Full payment must be made before the trip. Late cancellations (less than 24 hours before the trip) will incur a 25% fee, and there is no refund for no-shows.
4. Processing Time
Cancellations are processed within 1 Hours - business days.
4. Contact Us
For cancellation queries, email support@saptransportationandlogistics.ng.
Phone: +234 807 041 9826
Address: 10 Awolowo Road Ikoyi, Lagos, Nigeria.
